This Refund Policy explains how refunds work for Bundle Flow subscriptions, a product offered by YASS Technologies (“we”, “us”). It applies whether your subscription is billed through MercadoPago, through Payoneer, or through Paddle.com Market Limited, our authorized reseller for stores outside Argentina.
New stores get a 14-day free trial with no charge. You can explore the product and cancel before the trial ends without being billed. Charges only begin once you choose a paid plan.
Paid subscriptions are billed in advance for each billing period (typically monthly) and renew automatically until cancelled. By subscribing to a paid plan, you authorize us, or the provider handling your subscription (MercadoPago, Payoneer, or our reseller Paddle, where applicable), to charge your payment method for each renewal.
You may request a full refund of a subscription charge within 14 days of the date that charge was made. We do not ask for a reason. Email [email protected] with your store name and the charge, and we will refund that charge in full. When the refund is issued, the paid period covered by that charge ends and future renewals stop.
Charges older than 14 days are non-refundable. If you cancel after that window, your subscription stays active and billed features remain available until the end of the period you already paid for. We do not prorate or refund the unused portion of that period.
We will also issue a refund, including after the 14-day window, when a charge was made in error — for example, a duplicate charge, a charge after a subscription was already cancelled, or a billing mistake attributable to us — or where applicable consumer-protection law in your jurisdiction grants you a withdrawal or refund right we cannot exclude.
You can cancel your subscription at any time from your account’s billing settings. Cancelling stops future renewals. If you cancel within 14 days of a charge, you may also request a full refund of that charge under the policy above. After 14 days, cancellation does not refund the period already billed.
For stores billed through Paddle, Paddle.com Market Limited is the Merchant of Record and authorized reseller for your purchase, and will process any refund we approve under this policy. You can also reach Paddle directly for help with a charge, referencing your order and Paddle’s own buyer terms.
For stores billed through Payoneer, Payoneer is our payment service provider and will process any refund we approve under this policy.
To request a refund, email [email protected] with your store name and the charge in question. A request made within 14 days of the charge does not need a reason. We’ll confirm and process the refund within a reasonable time.
We may update this Refund Policy from time to time. Material changes will be communicated through the product or by email; continued use of the service after the effective date may constitute acceptance where permitted by law.